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Inside Sales Representative

Exeter, PA
Inside Sales Representative

Who is Keystone Automotive Operations? 
We are the leading distributor of specialty automotive, RV, and Marine aftermarket parts and accessories, and we have developed a culture of family that has allowed our business to grow across the globe.
 
With our more than 2,000 employees, we strive to reflect this culture by living our values of Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, & Fun. These values provide our teams with the tools they need to succeed, allowing us to succeed at delivering the products that people need when they need them!

What can Keystone Automotive Operations do for YOU?
  • Competitive Salary
  • Highly transferable sales & service skills
  • Benefits Package: Medical, Dental, Vision, & Employee Assistance Programs
  • Strong 401K with generous company match
  • Paid Time Off & Paid Company Holidays
  • Tuition Reimbursement
  • Employee Discount Program
  • And More!

Your Role at Keystone Automotive Operations
Keystone Automotive Operations, Inc. is currently seeking an enthusiastic individual with industry knowledge of aftermarket and trailer repair for the role of Inside Sales Representative at our Exeter, PA location.


As an Inside Sales Representative, you will provide our current customers a world-class experience through outstanding customer service skills and knowledge of our business systems. 

Responsibilities Include:
  • Provide customer service, evaluate the customer's needs, and answer questions regarding parts, pricing, product availability, and services.
  • Provide relevant information on warranties, price, quality of parts, delivery times and payment methods.
  • Complete internal documents supporting any transaction (credits, invoices, work order, etc.).
  • Prospect and develop relationships with potential customers to cultivate new business.
  • Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
  • Advise customer on substitution or modification of part when part requested is not available.
  • Process orders -- perform order entry, review orders for correct handling, pricing, quantities and shipping data.
  • Follow-up with customers as needed.
  • May evaluate and propose appropriate price for parts by considering various criteria.
  • Assume other duties as assigned.
Minimum Qualifications
  • 1+ years of related applicable experience.
  • HS Diploma or equivalent.
  • Must be attentive to detail and ensure accuracy in work assignments.
  • Must be able to communicate effectively and cooperate with others.
  • Must be able to convey product information and availability to customers.
  • Must possess the ability to deal tactfully with customers.
  • Must be organized, motivated, and a self-starter.
  • Must have the flexibility to work variable schedules, if needed.
  • Must have the ability to work in an environment where frequent interruptions may occur.
  • Must be able to work under pressure comfortably.
  • Knowledge of automotive parts.
Preferred Skills:
  • Some college coursework/degree preferred.

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