Customer Service Salary: From $19/hour, depending on experience, PLUS earn extra $$$ in performance bonus! Shift: Mon-Fri, between 8 a.m. – 6 p.m. (8-hour shift) Perks: Apply @ www.keystoneautomotive.com/careers to learn more.
Potential for an optional hybrid work-from-home schedule! (After 6-month training period, based on performance)
In-depth onsite training with Individual coaching to maximize your growth!
Highly transferable sales and service skills
What can Keystone Automotive Operations do for YOU? KAO provides its employees with more than a job; we provide them with a career. Our company believes in offering its employees the opportunity to learn and grow using competitive training programs, coaching, communication, and collaboration. This empowers our employees, further allowing them to pursue both functional and upward mobility within the company. Keystone Automotive Operations also offers:
Employee Referral Bonus: Eligible to make referrals immediately after first day
College Scholarships for Employee Dependents
Employee Discount Program
Teambuilding Events: Past events include baseball games, amusement parks, concerts (Whatever the event, free food is usually involved!)
Who is Keystone Automotive Operations? We are the leading distributor of specialty automotive and RV aftermarket parts and accessories, and we have developed a culture of family that has allowed our business to grow across the globe.
With our more than 2,000 employees, we strive to reflect this culture by living our values of Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, & Fun. Through these values, we’ve been able to provide our employees with the tools they need to succeed. That’s because when you succeed, we succeed at our goal of delivering the products that people need when they need them!
Your Role with Keystone Automotive Operations Keystone Automotive Operations, Inc. is currently looking to hire enthusiastic Customer Service Representative for our Flower Mound, TX location. DO NOT let our company name scare you!No automotive or RV experience required, only a deep desire to LEARN!
Incoming contact (call & email) response with our established customers (NOT retail customers)
Service call resolution or escalation, includes providing order and delivery status
Work with other departments/teams, third-party carriers, and suppliers to provide solutions to customer-facing issues or questions
Use of selling techniques to drive additional sales
Perform all tasks to specified standards and metrics on a consistent basis
Ability to fluently read, write, & speak English
Energy, enthusiasm, & empathy towards our customers
The ability to relate to our customers and help them solve problems
Punctuality and attention to detail are critical
A calm demeanor but with the confidence to offer customers a better solution when necessary
A desire to grow professionally
High school degree or equivalent
Sales or customer service experience, especially in a contact center environment