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Customer Support Specialist

Elkhart, IN · Customer Service
Customer Support Specialist
Apply @ www.keystoneautomotive.com/careers to learn more!

What can Keystone Automotive Operations do for YOU?
KAO provides its employees with more than a job; we provide them with a career. Our company believes in offering its employees the opportunity to learn and grow using competitive training programs, coaching, communication, and collaboration. This empowers our employees, further allowing them to pursue both functional and upward mobility within the company. Keystone Automotive Operations also offers:
  • Benefits Package: Medical, Dental, Vision, & Employee Assistance Programs
  • Strong 401K with generous company match
  • Paid Time Off & Paid Company Holidays
  • Employee Referral Bonus: Eligible to make referrals immediately after first day
  • Tuition Reimbursement
  • Employee Discount Program
  • And More!
 
Who is Keystone Automotive Operations? 
We are the leading distributor of specialty automotive and RV aftermarket parts and accessories, and we have developed a culture of family that has allowed our business to grow across the globe.
 
With our more than 2,000 employees, we strive to reflect this culture by living our values of Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, & Fun. Through these values, we’ve been able to provide our employees with the tools they need to succeed. That’s because when you succeed, we succeed at our goal of delivering the products that people need when they need them!


Your Role with Keystone Automotive Operations
Keystone Automotive Operations, Inc. is currently looking to hire a Customer Support Specialist for our Elkhart, IN location. To excel in this position, you must be able to multitask, communicate well with others, and be very organized in tasks. The ideal candidate needs to be very goal orientated and willing to work at a very fast pace while maintaining the quality and accuracy set forth in the job expectations. If you like growth and working with happy, enthusiastic individuals, you'll enjoy a career with us!
 

Responsibilities Include:
  • Fields incoming calls & E-Mails related to Tech & Warranty WOS cases.
  • Processes WOS claims/cases daily.
  • Processes orders & RGA's related to Warranty.
  • Schedules Freight for pickup of defective products as needed.
  • Required to stay current with all product updates and training.
  • Supports Sales inside & outside with product information when required.
Basic Qualifications:
  • Strong Customer Service Skills.
  • Above-average computer skills.
  • Strong communication both written and spoken.
  • Ability to multitask in a fast-paced environment.
  • Must be attentive to detail and ensure accuracy.
Education & Experience:
  • High School graduate or GED equivalent.
  • RV & Automotive light to medium trucks knowledge.
  • Mechanical background Automotive & RV Towing.
  • Basic knowledge of electrical.
  • Knowledge of small engine power equipment.
Knowledge/Skills/Abilities:
  • Effective oral & written skills.
  • Ability to turn a negative situation into a positive one.
  • Computer, excel, word, office, and AS-400 required
  • Ability to establish priorities and exhibit effective time management skills.
Preferred Qualifications:
  • Excellent Customer Service skills.
  • Strong Computers skills.
  • Ability to use office equipment, Phone, fax, scanner.
  • Mechanical background.
  • Must be able to read and follow written instructions accurately

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