Bilingual (Spanish/English) Inside Sales Representative: Eastvale, CA

Location: Eastvale, California, United States
Date Posted: 07-12-2018
  • Our Values Define Priorities
  • Our People Ensure They Are Met
We are a team of enthusiasts that are customer centric in our daily focus, committed to providing those we serve with the very best products, tools and services – all packaged together in a way that exceeds expectations, drives profitable sales and collectively pushes our businesses forward.
  • We are a company that values Leadership and our role in responding to the needs of our markets and customers.
  • We advocate Teamwork and know our success depends on the success of those around us.
  • We are believers that having Fun and enjoying the relationships we have with those around us makes the work worthwhile.
  • We are more than 3,000 people strong and exercise these values every day.
  • There are a ton of benefits to joining our team: Great Pay, Benefits, Paid Holidays, 401 K Match, PTO, Refer a friend, Growth, and more!
Inside Sales Representative
We are currently seeking top bi-lingual candidates to join our Sales organization in our Aftermarket Segment as an Inside Sales Representative. You will focus on identifying and developing clients with focus on speed shops as well as off-road jobbers.

The Inside Sales Rep is accountable for all sales activities, from lead generation through close in an assigned territory. Develops and implements agreed upon Operating Plan which will meet both personal and business goals of expanding customer sales in the assigned territory.

Job Duties & Responsibilities:
  • Know and clearly communicate KAO’s US Sales Mission Statement & Guiding Principles
  • Know your performance metrics. Know current performance vs. budget.
    • Net sales, Net margin, Outbound calling & general phone statistics, periodic promotional goals, etc.
  • Answer all inbound calls routed to your phone
    • Resolve immediately, answer and place on hold or ask to call back … Voicemail is the last resort
  • Account Management
    • Conduct an in-depth analysis of jobber’s business (main business focus, # of employees, # of bays, installations, showroom size, competitive pressures, direct vendor relationships and any unique segment/retail/service needs)
    • Conduct monthly Category / Line reviews with the customer using AS400 data
    • Discuss business building ideas (new lines, new categories, KAO initiatives, re-merchandising of store etc…)
    • Sell promotions, VSC’s, specialty catalogs, etc… Sell eKeystone
    • Manage pricing /discounts to grow customers profitably
    • Identify, in conjunction with RSM, OSS and category management, the accounts with the greatest potential to grow and label them as Target Accounts
  • Grow Targeted and Top 20 accounts … Outbound Calls and Action Plan
    • Identify growth lines, categories, initiatives, pricing actions, rebates and other value adders in an Action Plan for these customers
    • Review progress and next steps with RSM during regular Target Account reviews
    • Review Target Accounts with assigned Outside Salesperson (OSS) regularly to determine the coordinated next steps to grow the customer
    • Post extensive AS400 ‘F1’ notes with details of recent business conversations with customer and competitive details that may have been received during those conversations
    • Grow other accounts assigned to you … More Outbound calls
    • Processes orders -performs order entry (orders called in or received online), reviews orders for correct handling, pricing, quantities and shipping data.
    • Seek out opportunities for up-selling and price negotiation.
    • Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
    • Advises customer on substitution or modification of part when part requested is not available.
    • Dispatches delivery of orders, as necessary to comply with customer requests.
    • Observes changes in inventory so as to insure minimum stock levels.
    • Initiates and supports the continual improvement of LKQ and Keystone Automotive Industries, Inc. quality improvement system
    • Assumes other duties as assigned.
High School graduate or G.E.D. equivalent preferred. College coursework desired.
One to two years of prior Call Center sales, customer service relations and/or route sales required.
Prior automotive experience and knowledge of automotive parts.
Must be familiar with the company's products and procedures. Must be able to work in cooperation with others. Must be attentive to detail and ensure accuracy in work assignments. Must be able to communicate effectively with others and be a team-player. Must have the flexibility to work variable schedules, including weekends. Must be able to convey product information and availability to customers. Must possess the ability to deal tactfully with customers. Must be organized, motivated, and a self-starter.
Machines, Equipment and Software
Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software. Minimum 35 wpm
Physical Demands and Work Environment
Must have the ability to work in a Call Center environment where frequent interruptions may occur. Must be able to work under pressure comfortably.
Preferred Qualifications
Call Center

LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening.  *The existence of criminal conviction(s) does not constitute an automatic bar to employment.
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