Customer Service Representative/Private Label Technician ( MUST have Auto Installation Experience )

Location: Exeter, Pennsylvania, United States
Date Posted: 07-05-2018

Customer Service Representative/Private Label Technician    ** Must have Automotive Installation Experience**
Exeter, PA

We are looking for a dedicated, friendly Customer Service Rep to work in our Exeter, Pennsylvania location. This opportunity comes with a competitive wage, excellent benefit package, room for growth and career enhancement opportunities within a Fortune 500 company.

Job Summary: Communicate directly with jobber and retail customers to ensure information accuracy in documentation, parts, install, and services.
Essential Job Duties
  • Basic automotive mechanical skills
  • Knowledge of automotive parts and install procedures
  • Handle phone and emails from customers
  • Call center functions to provide quality customer service
  • Ensure the company establishes and maintains constant communication with customers.
  • Understanding of eCommerce sites
  • Knowledgeable on all aspects of product inventory, data entry, invoicing, cancellations, credits, and customer service inquiries.
  • Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
  • Assumes other duties as assigned
Basic Qualifications
High School graduate required.
KNOWLEDGE/SKILLS/ABILITIES: Must have good written and verbal communication skills along and the ability to work well with others. Must have impeccable comprehension and customer relation skills.  
MACHINES, EQUIPMENT, AND SOFTWARE: Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.
PHYSICAL DEMANDS AND WORKING CONDITIONS: This position requires sitting, standing, bending, and lifting. Must be physically able to lift boxes weighing approximately 30 lbs. Must have the ability to work under conditions of frequent interruptions and be attentive to details.
Traveling is often required.

LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening.
*The existence of criminal conviction(s) does not constitute an automatic bar to employment.
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