Bilingual Customer Support Associate Position - Location: Mississauga, Canada

Location: Mississauga, Canada, Canada
Date Posted: 05-17-2018
KAO - Mississauga immediately requires long term Customer Support Associate.
Job Summary:
As a Customer Support Agent, your goal is to provide our customers a world-class experience through excellent product knowledge and skilled use of our business systems.
Essential Job Duties:
1. Respond to incoming calls, including parts lookup and order entry;
2. Use of selling techniques to drive additional sales;
3. Service call resolution or escalation, includes providing order and delivery status;
4. Provide assistance to customers in accordance with KAO call quality standards;
5. Perform all tasks to specified standards and metrics on a consistent basis
. High school degree or equivalent
. Sales or customer service experience, especially in a call-center environment;  
. Must have good written and verbal communication skills along with the ability to work well with others;
. Must have good customer relation skills;
. Must have the ability to multitask in a fast paced environment and be attentive to detail;
. A calm demeanor, but also the confidence to offer customers a better solution when available and the enthusiasm
  and energy to assist our customers in finding the products they need;
. A desire to grow professionally.
. Some travel maybe required
Base salary (to be discussed)
Full Insurance benefits coverage
Pension plan benefits available
Specific training available
Keystone Automotive Operations of Canada is an Equal Opportunity Employer. Employment is contingent upon successful interview and qualifications.  Individuals must be bondable. KAO Canada is a Drug Free Work Environment.
If you’re interest to join a dynamic team please send your resume by email.  We thank all applicants for their interest, but only those selected for an interview will be contacted.
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