KAO e Commerce Level 2 Support Analyst - Location: Exeter, PA

Location: Exeter, PA, United States
Date Posted: 03-13-2018
  • Our Values Define Priorities
  • Our People Ensure They Are Met
We are a team of enthusiasts that are customer centric in our daily focus, committed to providing those we serve with the very best products, tools and services – all packaged together in a way that exceeds expectations, drives profitable sales and collectively pushes our businesses forward.
  • We are a company that values Leadership and our role in responding to the needs of our markets and customers.
  • We advocate Teamwork and know our success depends on the success of those around us.
  • We are believers that having Fun and enjoying the relationships we have with those around us makes the work worthwhile.
  • We are more than 3,000 people strong and exercise these values every day.
  • There are a ton of benefits to joining our team: Great Pay, Benefits, Paid Holidays, 401 K Match, PTO, Refer a friend, Growth, and more! 
Job Summary: Responsible for facilitating the on-boarding process for Topline point-of-sale systems including training & data imports as well as providing 2nd level support for P.O.S. customers.
Essential Job Duties:
  1. Contact and schedule software installs with new P.O.S. customers
  2. Provide staff training for new P.O.S. customers
  3. Identify recurrent training needs to increase efficiency and customer retention
  4. Travel for on-site installation/training/support as needed.
  5. Provide 2nd level technical support for KAO/NTP-Stag Point-of-Sale system for internal and external users.
  6. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
  7. Work with Sales, Customer Service, & Level 1 support teams to resolve issues.
  8. Work closely with POS Development teams, as needed, to pass on relevant user feedback and to address issues and develop solutions.
  9. Continually assimilate updates and changes into training and support functions.
Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands):   
EDUCATION AND/OR EXPERIENCE: High School graduate or G.E.D. equivalent required, some college preferred.  3+ years of experience in the Automotive/RV industry is preferable.
KNOWLEDGE/SKILLS/ABILITIES: Must have the ability to effectively communicate across all levels: within an organization. Must have a familiarity with and basic understanding of the fields’ concepts, practices, and procedures spanning both computer hardware and software. Must be a self-starter and possess excellent organization, time management, and communication skills.  Knowledge of Dealer Management Systems & Point-of-Sale systems.  Strong oral & written communications skills.
MACHINES, EQUIPMENT, AND SOFTWARE: Multi-user computer and telephone system, copier, fax machine and Microsoft Office software. 
PHYSICAL DEMANDS AND WORKING CONDITIONS: This position requires individuals to sit, type, bending, standing, and may have to move/lift up to 25 pounds. Must have the ability to work under conditions of frequent interruptions. This position may require occasional travel. 

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LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening.  *The existence of criminal conviction(s) does not constitute an automatic bar to employment.
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