Tech Service and Warranty Agent

Location: Elkhart, IN, United States
Date Posted: 03-13-2018
  • Our Values Define Priorities
  • Our People Ensure They Are Met
We are a team of enthusiasts that are customer centric in our daily focus, committed to providing those we serve with the very best products, tools and services – all packaged together in a way that exceeds expectations, drives profitable sales and collectively pushes our businesses forward.
  • We are a company that values Leadership and our role in responding to the needs of our markets and customers.
  • We advocate Teamwork and know our success depends on the success of those around us.
  • We are believers that having Fun and enjoying the relationships we have with those around us makes the work worthwhile.
  • We are more than 3,000 people strong and exercise these values every day.
  • There are a ton of benefits to joining our team: Great Pay, Benefits, Paid Holidays, 401 K Match, PTO, Refer a friend, Growth, and more!

Position: Tech Service and Warranty Agent
Location: Elkhart, IN

The Opportunity:
Keystone Automotive Operations, Inc. is recruiting for an enthusiastic individual with exceptional customer service skills to join the world’s leading distributor of aftermarket automotive and RV accessories as Tech Service & Warranty Agent in our Elkhart, IN Location. As Tech Service & Warranty Agent you will be responsible for helping our customers by providing product and service information and resolving technical issues.

What you’ll do:
  • Field incoming calls and emails related to Tech and Warranty cases.
  • Process daily Work Order System claims and cases.
  • Process Warranty orders and returns.
  • Schedule freight for pickup of defective products.
  • Support Inside and Outside Sales Representatives with product information.
  • Stay current with all product updates and training.
What you’ll need:
  • High School Diploma or G.E.D. equivalent.
  • Exceptional Customer Service skills.
  • Intermediate to advanced computer skills.
  • Strong written and verbal communication.
  • Ability to multitask in a fast pace environment.
  • Great attention to detail.
  • Mechanical background in automotive and RV towing.
  • Basic knowledge of electrical and knowledge of small engine power equipment.
  • Good organizational and problem solving skills.
What we offer:
  • Competitive salary offers.
  • Paid time off.
  • Generous benefits packages.
  • Strong 401k with company match.
  • Employee discount programs.
LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening.  *The existence of criminal conviction(s) does not constitute an automatic bar to employment.
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