Bilingual (English/french) Customer Support Associate

Location: Mississauga, Toronto, Canada
Date Posted: 03-05-2018

Keystone is the world's leading distributor of aftermarket automotive parts and accessories, providing next-day delivery of 300,000+ SKUs from over 800 suppliers. Our customer base reaches across the US, Canada, as well as supplying customers in 40+ countries around the world.  We operate 50+ locations in North America and are headquartered in Exeter, PA, which is nestled in the greater Scranton/Wilkes-Barre area. During our 40+ year history, we have grown from a single auto parts store to become the largest warehouse distributor in our industry. 

We are looking for a dedicated, friendly Bilingual Customer Support Reps to work in our Mississauga, Canada location. This opportunity comes with a competitive wage, excellent benefit package, room for growth and career enhancement opportunities within a Fortune 500 company.

Job Summary: As a Customer Support Agent, your goal is to provide our customers a world-class experience through excellent product knowledge and skilled use of our business systems. 

Job Duties
  • Incoming sales call response, including parts lookup and order entry
  • Service call resolution or escalation, includes providing order and delivery status
  • Use of selling techniques to drive additional sales
  • Perform all tasks to specified standards and metrics on a consistent basis
Job Requirements:
  • No RV experience required, only a deep desire to LEARN
  • Energy and enthusiasm to help our customers find the products they need
  • The ability to relate to our customers and help them solve problems
  • Punctuality and attention to detail are critical
  • A calm demeanor but with the confidence to offer customers a better solution when necessary
  • A desire to grow professionally
  • Computer proficiency
  • High school degree or equivalent
Preferred Skills:
  • Sales or customer service experience, especially in a call-center environment
  •  2+ years college preferred
What We Offer:
  • Lucrative incentive and awards programs that pay you for your results
  • In-depth and onsite sales training in our contact center with dedicated Training Leader
  • Individual coaching and training to maximize your growth and potential
  • Industry leading parts sales and technical training
  • Progression opportunity across the sales organization, both functionally and geographically
  • Highly transferable sales and service skills
  • Generous employee benefits, including strong 401K and employee discount programs
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