Tech Service and Warranty Agent

Location: Elhart, IN, United States
Date Posted: 02-07-2018
Tech Service and Warranty Agent
Elkhart, IN


The Opportunity:
Keystone Automotive Operations, Inc. is recruiting for an enthusiastic individual with exceptional customer service skills to join the world’s leading distributor of aftermarket automotive and RV accessories as Tech Service & Warranty Agent in our Elkhart, IN Location. As Tech Service & Warranty Agent you will be responsible for helping our customers by providing product and service information and resolving technical issues.

What you’ll do:
  • Field incoming calls and emails related to Tech and Warranty cases.
  • Process daily Work Order System claims and cases.
  • Process Warranty orders and returns.
  • Schedule freight for pickup of defective products.
  • Support Inside and Outside Sales Representatives with product information.
  • Stay current with all product updates and training.
What you’ll need:
  • High School Diploma or G.E.D. equivalent.
  • Exceptional Customer Service skills.
  • Intermediate to advanced computer skills.
  • Strong written and verbal communication.
  • Ability to multitask in a fast pace environment.
  • Great attention to detail.
  • Mechanical background in automotive and RV towing.
  • Basic knowledge of electrical and knowledge of small engine power equipment.
  • Good organizational and problem solving skills.
What we offer:
  • Competitive salary offers.
  • Paid time off.
  • Generous benefits packages.
  • Strong 401k with company match.
  • Employee discount programs.
LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening.
*The existence of criminal conviction(s) does not constitute an automatic bar to employment.
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