Apply to Inside Sales Representative

Inside Sales Representative – Bilingual (Fr/Eng)
Location: Mississauga, ON (On-site)

Role Summary
Keystone Automotive Operations of Canada, Inc. is currently hiring an Inside Sales Representative who must be fluent in both French and English. Are you a motivated professional with a passion for customer service and knowledge of the automotive aftermarket? In this role, you will contribute to our customer experience by building relationships with existing customers, identifying new opportunities, and providing expert guidance on products and services. Ideal candidates are detail-oriented, proactive, and thrive in a fast-paced environment where teamwork and customer satisfaction drive success.

Key Responsibilities

Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services.
Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current.
Perform analysis of individual customer base to determine causes for customer growth and/or decline
Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning.
Provide front-line incoming phone queue support, including technical support
Proper entry of quotes and orders.
Serve as the initial point of contact for all customer service-related issues/concerns
Build long-lasting business relationships with the customer base
Maintain daily phone metric standards established by the management team

Additional Responsibilities

Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services.
Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods.
Accurately complete supporting order documentation
Cultivate new business by prospecting and developing relationships with potential customers.
Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed.
Advise the customer on substitution or modification of the part when the part requested is not available.
Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data.
Independently evaluate criteria and propose an appropriate price for parts
Assume other duties as assigned.

Required Qualifications

1+ years of related applicable call center experience.
HS Diploma or equivalent.
Solid Microsoft Office experience
Strong time management and organization skills
Strong written and verbal communication skills
Demonstrates attention to detail and accuracy in work assignments.
Ability to communicate effectively and tactfully with customers
Ability to thrive in a group/team environment
Flexible to work variable schedules, if needed.
Ability to work under pressure comfortably.
Ability to travel, up to 10%, for customer visits or trade shows
Will show up on time, as scheduled

Preferred Qualifications

Automotive aftermarket industry experience.
Some college coursework/degree preferred.
Prior sales or account management experience
Experience in training / educating people (Example: Teaching your customer how to use online/system features)

Work Environment

Work is primarily sedentary: you must be able to sit for extended periods of time and frequently use a computer, keyboard, and mouse.
Travel may be required periodically, including overnight stays (contingent on position requirements).
The employee must occasionally lift and/or move up to 50 pounds.

Who We Are
Keystone Automotive Operations of Canada, Inc. is a division of Keystone Automotive Operations, Inc., North America's leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:
Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun

With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey.

Why Join Keystone Automotive Operations, Inc.?
We’re not just delivering parts — we’re delivering opportunity. At Keystone Automotive Operations, Inc., we believe in investing in our people. We offer a culture that prioritizes growth, inclusion, and recognition. Be part of a team that’s driving the future of the automotive aftermarket, RV, and marine.

Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally.

We Offer:

Health & Wellness Benefits - Medical, Dental, Vision, and more to support your physical and mental well-being
Retirement Savings Plan (RSP) with a generous company match
Paid Time Off & Holidays
Expanded Employee Assistance Program (EAP) resources through GreenShield+
Tuition Assistance Program
Employee Referral Bonus Program
Exclusive Employee Discounts
Company-paid training
Company-provided uniforms
Professional Opportunities: Ongoing training, internal growth, and leadership development
Inclusive Culture: Team-driven environment that values innovation and integrity

Ready to Join Our Team?
Take the next step in your career and bring your skills to a company as an Inside Sales Representative where they’ll make a real difference. Apply today!

Learn more about our career opportunities: www.keystoneautomotive.com/Careers.