Customer Service Representative Hourly Pay: Up to $19/hour; Performance BONUS available! Shift: Mon-Fri, 9 a.m. – 5:30 p.m.
Role Summary Keystone Automotive Operations is seeking energetic, customer-focused individuals to join our team as Customer Service Representatives in Exeter, PA. No prior automotive or RV experience is required — just a willingness to learn and a passion for helping others. We’ll provide the training and tools you need to succeed. This is an opportunity to develop valuable communication, problem-solving, and service skills in a supportive environment where no prior industry experience is required.
As the first point of contact for our customers, you’ll play an important role in strengthening relationships and contributing to our company’s success. If you’re motivated, eager to learn, and ready to grow with a company that values teamwork, integrity, and professional development, Keystone is the place to build your career.
Position Highlights
Potential for a hybrid work-from-home schedule (after 6-month training based on performance)
Performance-based incentive and awards programs
In-depth onsite training with individual coaching to maximize growth
Highly transferable sales and service skills
No experience or college degree required — we pay you to learn!
Key Responsibilities
Serve as the primary contact for established customers by phone and email, ensuring timely, accurate, and professional support
Provide updates on orders and deliveries, resolving issues directly or partnering with other teams, carriers, and suppliers to find solutions
Build customer loyalty by identifying needs, offering recommendations, and promoting additional products or services when appropriate
Consistently meet performance standards while delivering a positive and efficient customer experience
Qualifications & Skills
Strong communication skills with the ability to listen, empathize, and provide solutions
Positive, customer-first attitude with energy and professionalism
Dependable, detail-oriented, and calm under pressure
Eagerness to learn and grow in a fast-paced, team-driven environment
Basic computer proficiency (MS Office, email, data entry)
High school diploma or equivalent required
Sales or customer service experience in a call center is preferred, but not required
Bilingual skills (English with French or Spanish) are highly valued
Essential Physical Demands/Work Environment
Travel may be required periodically, including overnight stays to attend trade shows
Must be able to lift freight up to 50 lbs.
Who We Are Keystone Automotive Operations is North America's leading distributor of specialty automotive aftermarket, RV and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values: Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun
With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey.
Why Join Keystone Automotive Operations? We’re not just delivering parts — we’re delivering opportunity. At Keystone Automotive Operations, we believe in investing in our people. We offer our employees the opportunity to learn and grow using competitive training programs, coaching, communication, and collaboration. Our employees are empowered to pursue both functional and upward mobility within the company. Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally.
Health Benefits: Medical, Dental, Vision, HSA/FSA Options
Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more
Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability
Paid Time Off (PTO) & Holidays
Education Support: Tuition Assistance and Scholarships for Dependents
Employee Referral Bonus Program
Employee Purchase Discounts
Professional Opportunities: Ongoing training, internal growth, and leadership development
Inclusive Culture: Team-driven environment that values innovation and integrity
Ready to Join Our Team? Take the next step in your career and bring your skills as a Customer Service Representative to a company where they’ll make a real difference. Apply today!