Collections Coordinator
Location: Exeter, PA

Role Summary
Are you detail-oriented, proactive, and motivated by achieving results? Join Keystone Automotive Operations as a Collections Coordinator and play a key role in driving cash flow and supporting financial performance. In this role, you’ll work directly with customers and internal partners to resolve past-due accounts, manage communications, and support the broader collections team. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in contributing to organizational success.

Key Responsibilities

• Review accounts receivable balances and target past-due invoices for collection.
• Assist team members and leaders in collection efforts.
• Assist in any combination of these duties: Review monthly accounts receivables accounts, target past due charge account invoices, or COD account invoices.
• Provide outbound communications, such as calls, faxes, and collection letters to Customers and Company employees from other departments and locations as requested by leadership.
• Provide support to leadership with inbound communications as needed.
• Prepare and send external mail and overnight packages originating from Collections staff.
• As assigned, manage inbound and outbound communications to/from Group email boxes.
• Assume other duties as assigned.

Required Qualifications

• Bachelor’s Degree or equivalent work experience.
• 1+ years of related experience required.

Preferred Qualifications

• No Preferred Education Required.
• 2+ years of experience in business-to-business collections.

Knowledge/Skills/Abilities

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
• Frequent use of Outlook, Word, Excel, graphics, etc. Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
• Basic messages communicated orally. May write brief messages and keep simple records. May explain and offer guidance on routine procedures.
• May train others in functional areas, interact with others and make presentations to department or middle management.
• Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
• Decisions generally affect own job or assigned functional area.
• Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
• Prioritize assigned and routine tasks. Handle appropriately.

Work Environment

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.
• Travel may be required periodically, including overnight stays (contingent on position requirements).
• Must be able to lift up to 25 pounds.

Who We Are
Keystone Automotive Operations is North America's leading distributor of specialty automotive aftermarket, RV and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:
Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun

With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey.

Why Join Keystone Automotive Operations?
We’re not just delivering parts — we’re delivering opportunity. At Keystone Automotive Operations, we believe in investing in our people. Whether you’re behind the wheel or building your career, we offer a culture that prioritizes growth, inclusion, and recognition. Be part of a team that’s driving the future of the automotive aftermarket, RV, and marine.

Your success is our priority. We provide comprehensive benefits and development programs designed to help you thrive professionally and personally.

We Offer:

• Health Benefits: Medical, Dental, Vision, HSA/FSA Options
• Wellness Benefits: Access to HINGE Health, Employee Assistance Program and more
• Financial Security: 401(k) with company match, Company-paid Life Insurance and Long-term Disability, Short-term Disability
• Paid Time Off (PTO) & Holidays

• Education Support: Tuition Assistance and Scholarships for Dependents
• Employee Referral Bonus Program
• Employee Purchase Discounts
• Professional Opportunities: Ongoing training, internal growth, and leadership development
• Inclusive Culture: Team-driven environment that values innovation and integrity

Ready to Join Our Team?
Take the next step in your career and bring your skills to a company where they’ll make a real difference. Apply today!