Job Summary: Dropship Sales Reps are responsible for managing & developing their account base and growing new customers. This position is a sales position that handles a specific base of online B2B retailers. Must be able to work in a fast-paced environment. Essential Job Duties:
Generates revenue by promoting sales of new and existing products.
Initiates sales calls to existing customers
Assists customers with sales of product and/or services, responds to questions regarding parts, pricing, services, etc.
Develops relationships with potential customers, or leads, to cultivate new business. Provides ongoing customer and technical service on existing accounts.
Processes orders occasionally – performs order entry (orders received online), reviews orders for correct handling, pricing, quantities, and shipping data.
Seek out opportunities for up-selling and price negotiation.
Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
Dispatches delivery of orders, as necessary to comply with customer requests.
Initiates and supports the continual improvement of LKQ and Keystone Automotive Industries, Inc. quality improvement system.
Assumes other duties as assigned.
Handling incoming and outgoing emails with clientele and within the company.
College degree, High School graduate, G.E.D. or relative experience.
One to two years of prior Call Center sales, customer service relations and/or route sales preferred. Prior automotive experience and knowledge of automotive parts preferred but not necessary.
Should be familiar with the company's products and procedures but training will be provided.
Must be able to work in cooperation with others.
Must be attentive to detail and ensure accuracy in work assignments.
Must be able to communicate effectively with others and be a team player.
Must have the flexibility to work variable schedules, including occasional weekends.
Must be able to convey product information and availability to customers.
Must possess the ability to deal tactfully with customers.
Must be organized, motivated, a self-starter, and a team player.
MACHINES, EQUIPMENT, AND SOFTWARE:
Computer, multi-user telephone system, and Microsoft Office software.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
Must have the ability to work in a Call Center environment where frequent interruptions will occur.