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Bilingual (Spanish/English) Customer Support Representative -Location: Exeter, PA

Exeter, Pennsylvania ยท Customer Service
The Opportunity
Keystone Automotive/NTPStag is currently seeking enthusiastic candidates to become full-time Customer SupportAssociates in its Exeter, PA location. Customer Service Associates serve as the first-line of support and services for our diverse set of customers. This opportunity comes with a competitive wage and room for growth and career enhancement. 
Job Duties
  • Handle phone and emails from customers
  • Call center functions to provide quality customer service Ensure the company establishes and maintains constant communication with customers.
  • Understanding of eBay and eCommerce sites (i.e.
  • Knowledgeable on all aspects of product inventory, data entry, invoicing, cancellations, credits, and customer service inquiries.
  • Communicate directly with distribution centers and customers to ensure accuracy in documentation, information, and services.
  • Generate sales from online leads Assumes other duties as assigned.
  • No automotive experience required, only a deep desire to LEARN
  • Must be bilingual in both English and Spanish.
  • Energy and enthusiasm to help our customers find the products they need
  • The ability to relate to our customers and help them solve problems
  • Punctuality and attention to detail are critical
  • A calm demeanor but with the confidence to offer customers a better solution when necessary
  • A desire to grow professionally
  • Computer proficiency
  • High school degree or equivalent
Preferred Skills
  • Sales or customer service experience, especially in a call-center environment
  •  2+ years college preferred
  • Lucrative incentive and awards programs that pay you for your results
  • In-depth and onsite  sales training in our contact center with dedicated Training Leader
  • Individual coaching and training to maximize your growth and potential
  • Industry leading parts sales and technical training
  • Progression opportunity across the sales organization, both functionally and geographically
  • Highly transferable sales and service skills
  • Generous employee benefits, including strong 401K and employee discount programs

LKQ is an Equal Opportunity Employer and offers a drug free work environment. Employment with LKQ is contingent upon the successful completion of a criminal background check* and may be contingent upon the successful completion of a pre-employment drug screening.
*The existence of criminal conviction(s) does not constitute an automatic bar to employment.
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